Shipping policy

Shipping & Returns

Shipping

We ship to the United States. Orders are typically dispatched within
2–3 business days.

Delivery typically takes 8–12 business days for the continental US.

Shipping is free on all US orders.

Duties and taxes

Duties and taxes are included in your order total. No additional fees will
be collected on delivery. The price you see at checkout is the full price
you pay.

Payment

Pay by bank transfer (USD) or Wise — instructions are shown on your order
confirmation page and emailed to you after you order. We never ask for card
numbers, CVV codes or banking passwords by email.

If a transfer arrives short because of bank or intermediary fees, we will
contact you before dispatch. Paying by Wise is usually the fastest and the
cheapest option, and it can be funded with a debit or credit card.

Where we ship from

Orders are fulfilled from our partner facility in China and shipped by air
express.

Tracking

You will receive a tracking link by email when your order ships. If the
tracking has not updated within 3 business days of dispatch, contact us
and we will look into it.

Returns

If something is not right, contact us within 30 days of delivery at
hello@dewstonejewelry.com and we will refund your order.

You do not need to ship the pendant back to us. For pendants at this price
point, return shipping costs more than the item itself — so we skip it.
Tell us what went wrong, and we will process your refund.

Refunds are typically returned to your original payment method within
5–10 business days.

Damaged or incorrect items

If your order arrives damaged, or if you receive the wrong item, contact
us within 30 days with a photo. We will replace it or refund it — your
choice. Do not ship it back before contacting us.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible.
We can usually help before dispatch. Once an order has shipped, our
standard returns process applies.

Before opening a dispute

If you are unhappy with an order, please write to us first. We would much
rather resolve it directly, and in almost every case we can. Contact:
hello@dewstonejewelry.com

Wholesale and bulk orders

For wholesale enquiries, email hello@dewstonejewelry.com with your company name, the
stones you are interested in, and approximate quantities.
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